Question 1

How quickly can you respond to a roofing enquiry?

Accepted Answer

We aim to respond to all enquiries within 24 hours. For urgent issues, we offer same-day response across Southampton. Call us directly for the fastest service.

Question 2

Do you provide free quotes?

Accepted Answer

Yes, all our quotes are completely free with no obligation. We'll visit your property, assess the work needed, and provide a detailed written quote.

Question 3

Are you fully insured?

Accepted Answer

Yes, we carry £5 million public liability insurance and employer's liability cover. We can provide copies of our insurance certificates on request.

Question 4

What areas do you cover?

Accepted Answer

We cover all of Southampton and the surrounding Hampshire area, including Eastleigh, Hedge End, Totton, and many other nearby towns and villages.

Question 5

How long have you been in business?

Accepted Answer

Roofers Southampton has been serving the local community for over 20 years. We're a family-run business with deep roots in the Southampton area.

Question 6

How do I know if my roof needs repairing?

Accepted Answer

Common signs include water stains on ceilings, missing or damaged tiles, daylight visible through the roof, moss growth, or higher energy bills. If in doubt, we can provide a free inspection.

Question 7

Can you repair my roof in bad weather?

Accepted Answer

We can carry out emergency temporary repairs in most weather conditions to make your property watertight. However, permanent repairs are best done in dry conditions for the best results.

Question 8

How long do roof repairs take?

Accepted Answer

Most minor repairs can be completed in a few hours to a day. More extensive work may take longer. We'll give you a time estimate when we quote.

Question 9

Do you guarantee your repair work?

Accepted Answer

Yes, all our repair work comes with a written guarantee. The length depends on the type of repair, typically 1-5 years for repairs.

Question 10

How long does a full roof replacement take?

Accepted Answer

A typical residential roof replacement takes 3-5 days depending on the size of the property and complexity of the work. We'll give you a detailed timeline before starting.

Question 11

Do I need to move out during a roof replacement?

Accepted Answer

No, you don't need to move out. However, there will be some noise and disruption. We take care to keep your property secure and tidy throughout the work.

Question 12

What guarantee do you offer on new roofs?

Accepted Answer

We offer a 10-year workmanship guarantee on full roof replacements, plus manufacturer warranties on the materials used, which can be up to 30 years for some products.

Question 13

Will I need planning permission for a new roof?

Accepted Answer

In most cases, a like-for-like roof replacement doesn't require planning permission. However, changes to the roof line or materials may need approval. We can advise on your specific situation.

Question 14

How much does a new roof cost?

Accepted Answer

Costs vary depending on size, materials, and complexity. A typical semi-detached house roof replacement ranges from £5,000-£8,000. Use our cost calculator for an estimate, or contact us for an accurate quote.

Question 15

Do you require a deposit?

Accepted Answer

For larger jobs, we typically ask for a deposit to cover materials. This is usually around 20-30% of the total cost. We'll discuss payment terms when we quote.

Question 16

What payment methods do you accept?

Accepted Answer

We accept bank transfer, credit/debit cards, and cash. For larger projects, we can discuss staged payment options.

Question 17

Can you help with insurance claims?

Accepted Answer

Yes, we regularly work with insurance companies on storm damage and other claims. We can provide detailed quotes and documentation to support your claim.

Question 18

What's the best material for a flat roof?

Accepted Answer

EPDM rubber and GRP fibreglass are the most durable modern options, lasting 30-50 years. Felt is more affordable but has a shorter lifespan. We'll recommend the best option for your situation.

Question 19

Why does my flat roof keep leaking?

Accepted Answer

Common causes include poor installation, age-related deterioration, blocked drainage, or damage from foot traffic. A proper inspection will identify the root cause and best solution.

Question 20

Can a flat roof be walked on?

Accepted Answer

GRP fibreglass roofs can be designed for regular foot traffic. EPDM and felt are best walked on sparingly. We can advise on the right system if you need roof access.

Question 21

Do you offer 24/7 emergency call-outs?

Accepted Answer

Yes, we provide 24/7 emergency roofing services across Southampton. Call our emergency line and we'll aim to be with you within 2-4 hours.

Question 22

What counts as a roofing emergency?

Accepted Answer

Serious active leaks, storm damage with exposed roof structure, fallen trees on roofs, or any situation where your property is at risk of further damage.

Question 23

How much do emergency repairs cost?

Accepted Answer

Emergency call-out fees vary depending on time and day. We'll always give you a price before starting any work. The priority is making your property safe and watertight.

Frequently Asked Questions

General Questions

Roof Repairs

Roof Replacement

Costs & Payment

Flat Roofing

Emergency Services

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